Public Meetings – Round 3
The third round of public meetings was held to find out more about the airport’s Master Plan and Land Use Plan and provide your comments.
Public Meetings – Round 2 – October 2017
The second round of public meetings on the Airport Master Plan update was held to seek input from the general public on the Draft Land Use Plan. The public meetings were held in both Ottawa and Gatineau.
WHAT WE’VE HEARD – PUBLIC SURVEY RESULTS
A public survey was conducted via Survey Monkey from the project launch in early June 2017 to the end of August 2017. The survey was used to gather important feedback from airport users about: their experience using the airport; what existing features and services they consider to be most important; what services, features, and experiences they would like the airport to offer in the future; and their vision for the future role and development of the airport. A total of 150 survey responses were received.
YOW Airport in 1-2 words:
- Respondents consider the existing airport to be modern, convenient, efficient, and easy to navigate, but with limited amenities (e.g. food and shopping options), direct flight options, access by public transit.
Respondents considered the following existing airport services and features to be important:
- Ease of access (from arrival at the curb to boarding);
- Comfort (in space and design);
- Ease of navigation;
- Efficiency (especially security and US customs pre-clearance);
- Restaurants / lounge areas;
- Viewing areas;
- Wi-Fi access.
Respondents provided the following suggestions for improving YOW:
- Airport facilities: Many respondents see airport expansion as an opportunity to grow businesses at the airport, and equate size of the airport with competitiveness. Diverse maintenance facilities, additional commercial services, consolidation of operations buildings, and a separate international terminal building were suggested as ways to improve and make facilities more efficient.
- Additional flights: A variety of additional international and domestic flight destinations were desired by many respondents, who noted that the airport needs more non-stop flights (i.e. to major European and US cities) in order to avoid connections in Montreal or Toronto, which add time and expense and make other airports more desirable.
- Public transportation: A number of respondents see the airport as a transportation hub, and want better or more direct connections to downtown Ottawa, Gatineau, VIA Rail Station, and Greyhound bus service (Ottawa Central Station). These connections should be seamless and fast. Many respondents expressed excitement for direct LRT access to/from the airport but are disappointed about the number of transfers that they will have to make between the airport and downtown Ottawa.
- Road access: Respondents desire better road access to the airport, in addition to other transportation options.
- Airport hotel: Some respondents hope to see an airport hotel with a direct connection to the airport terminal.
Survey respondent profiles:
- Eight-five percent (85%) of the respondents were from Ottawa, 6% were from Gatineau, and just under 9% were from other areas.
- The majority of respondents (64%) used the airport several times a year, while 15% of respondents used the airport once a year. Twenty percent (20%) of respondents used the airport more frequently, ranging from once a month, to several times a month, to several times a week.
- Many respondents (51%) use the airport for personal travel, while 14% of respondents use the airport primarily for business. Thirty-five percent (35%) of respondents use it for both personal and business travel.
Public Meetings – Round 1 – July 2017
The first round of public meetings on the Airport Master Plan update was held to introduce the Airport Master Plan update project and to seek initial input from the general public on the future role of the airport and a vision for its development. The public meetings were held in both Ottawa and Gatineau.